Frequently Asked Questions
Is there parking available?
🅿️ Free Parking Options Near Artisa Spa
We're pleased to offer convenient free parking options for our guests:
GGW Permit Zone
(See map below)
Free parking in permit holder bays: Monday – Friday after 6:30 p.m. All day on weekends
LNE Permit Zone
(See map below)
Free parking in permit holder bays: Monday – Friday after 6:30 p.m.
Leyton Mills Car Park
Only a 5-minute walk from Artisa Spa
Free parking available
Maximum stay: 3 hours
🎟️ Free Parking Permit for Orders Over £50
If your booking totals £50 or more, you're eligible for a free parking permit (valid in Zone LNE).
✅ After booking your appointment, you’ll receive an email with step-by-step instructions on how to claim your permit.
📧 Please check your inbox and spam/junk folders.
⚠️ Please Note
Our parking permits are only valid within Zone LNE.
Artisa Spa is not liable for any parking fines incurred during your visit.
Always check local signage before leaving your vehicle.
How much do your services cost?
Our service prices vary. For a detailed price list, visit our website or contact us at info@artisaspa.co.uk or call 0208 558 8268. We offer competitive rates for massages, facials, and waxing treatments.
Do you do couples massage?
No, unfortunately, we can not do couples' massages. Due to layout limitations, we can see you and your significant other at the same time but not in the same room.
What's your availability?
You can check our live availability by visiting our website and selecting your desired treatment. Our booking system will display all available time slots. Alternatively, you can call us at 0208 558 8268, and our team will be happy to assist you.
Do you offer home visit services?
No, we currently do not offer home visit services.
If you're looking for a massage in the comfort of your home, we recommend checking out www.zenhut.co.
ZenHut specialises in providing quality on-demand massage with vetted therapists at your location.
Do you work with children?
Yes we work with children as long as they are accompanied by their legal guardian.
Is a health questionnaire mandatory for clients?
Yes, all clients are required to complete a health questionnaire before their therapy session. This allows our therapists to understand your medical history and treatment goals, ensuring a personalised and effective session. The therapist will also conduct a brief consultation to tailor the treatment to your specific needs, addressing any ailments or areas of discomfort.
What details do I need to give in order to schedule an appointment?
In order to schedule an appointment with us, we kindly request your full name, email address, and mobile number.
We want to assure you that under the UK Data Protection Act 1998, all of your personal information is securely protected. The reason we collect this information is to provide you with the utmost professional service.
Do you sell gift cards?
Artisa Spa provides customers with the option to purchase either e-gift vouchers or physical gift cards.
E-gift cards can be easily purchased online here, while physical gift cards are only available for purchase at our reception desk in-store.
What services do you offer at your spa?
We offer a wide range of massage therapies, including Swedish massage, deep tissue massage, hot stone massage, aromatherapy massage, and prenatal massage.
We also provide specialised spa treatments like facials, body exfoliation and waxing.