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359 High Rd Leyton | London | E10 5NA | Tel: 020 8558 8268 

© 2019 | All Rights Reserved - Artisa Spa Ltd.

Spa Etiquette

 These guidelines will help you understand what is expected of guests, in order to help you get the most out of your visit and make your time at Artisa Spa the most tranquil and relaxing experience possible. 

General Guidelines

  • Please arrive showered or arrive earlier so you can take advantage of our free shower service.

  • Please don't leave wet towels on the floor, furniture or equipment. You can use the hooks to hang it.

  • Plan ahead and arrive early. Feeling relaxed is crucial and it ensures that you'll get the most out of your treatment.

  • All clients are required to complete a consultation form during their first visit. This is a legal requirement and there are no exceptions.

  • Please keep your voice at a minimum to help preserve the sense of tranquillity in our premises.

  • Artisa Spa does not provide any kind of sexual services. Asking for "extras" will not be tolerated and offenders will be reported to the authorities.

  • Therapists reserve the right to stop the treatment at any time if they feel that the guest’s behaviour is inappropriate.

  • Clients are advised to hydrate before and after their treatment. This makes soft tissue more pliable and helps avoid muscle cramps.

  • Eating and smoking (including e-cigarettes) are strictly prohibited on our premises.

  • Please use your headphones if you want to listen to or watch something as this helps preserve tranquillity.

  • If for any reason you feel unwell during your treatment, please inform a member of staff.

  • Artisa Spa is not responsible for your personal possessions.

  • Treatments are provided by qualified therapists or by qualified third parties only who are in possession of the appropriate licenses and insurance.

  • Artisa Spa will prosecute any guests caught removing property from the spa, causing damage to the facilities or found tampering with equipment.

  • Non-compliance with the Artisa Spa etiquette will result in your access to the facilities being withdrawn at the very least.

Cancellation Policy

Artisa Spa operates a 48-hour cancellation policy in order to avoid disruptions.

Any deposits paid towards reserving an appointment are not refundable.

You can, however, reschedule free of charge up to 24 hours before your appointment, providing that the new date falls no later than two weeks from the original (subject to availability). 
If you still wish to cancel you may do so anytime up to 48 hours before your appointment, but your deposit will not be refunded.


Clients who cancel with less than 48 hours notice will be liable to pay the full treatment fee.

We, therefore, advise our clients to cancel as soon as possible, if a foreseeable event is likely to prevent them from attending their appointment.

By going ahead and booking any of our services you acknowledge and agree to these terms.

Rescheduling Policy

Artisa Spa operates a 24-hour rescheduling policy.

Requests to reschedule with less than 24 hours notice will be rejected without exceptions.

Rescheduling is accepted only when the new appointment date falls no later than two weeks after their original appointment date (subject to availability of appointments). 


Appointments rescheduled for more than two weeks after the original appointment date will be treated as cancellations.

No-Show Policy

Artisa Spa operates a strict no-show policy.

Failing to show up for your appointment or arriving late will get you marked as a no-show.

We reserve the right to mark any client who is over 10 minutes late as a no-show.

Treatments past the no-show mark will not be carried out.

Clients marked as a no-show will be liable to pay the full treatment fee.

Late Arrivals Policy

Clients who arrive late for their appointment or who wish to end their session early must pay in full and cannot expect any missed time to be made up outside of their allocated time slot.


Late arrival will reduce the length of the scheduled treatment time to not impact our other guests.

General Conduct

Clients are expected to conduct themselves with respect and consideration for others.


Artisa Spa reserves the right to withdraw treatment from clients whose behaviour causes offence or discomfort and to deny any future treatments.

Inappropriate Behaviour

Artisa Spa reserves the right to refuse treatment to or immediately withdraw treatment from clients who make inappropriate remarks or who display inappropriate behaviour before or during treatment sessions.

Termination of Treatment

If treatment is terminated on grounds of inappropriate behaviour, the client will be required to pay the full fee and will not be offered further treatment.