COVID-19 SAFETY

COVID-19 (coronavirus) is creating much uncertainty for many of us in our daily lives. However, we want to reassure you that here at Artisa Spa, your health and well-being are always at the core of everything we do. With this in mind, we’d like to share with you the enhanced measures we have in place to continue to provide you with the first-class service you have come to expect.

Firstly, we are maintaining our usual level of service to you from our Leyton Clinic. We remain your partner in helping you achieve your goals and continue providing massage and beauty services.

We are monitoring the guidance of the Government and various health agencies and acting on that advice to ensure we have all prudent measures in place.

These measures include:

Employees receive regular training on our new standards regarding COVID-19 Health & Safety protocols. Every member of staff must strictly comply with these protective measures recommended by global governing agencies, UK Government Guidelines, and our health professional bodies. The measures include hand hygiene, wearing masks if mandated and social distancing in the lobby and communal areas. Employees will also be asked to stay home and seek medical attention if they, or someone in their household, has any COVID-19 symptoms.

When you arrive at our clinic, our employees will act as your guide, we will sensitively communicate, but you will also observe all the new hygiene, health, and safety measures so you can move seamlessly around our clinic, knowing that you’re being looked after with the most outstanding care.

Hand sanitiser in dispensers will be available in critical places, including reception lobbies and communal areas.

Any medical support required will be provided in line with government regulations. In addition, our employees have clear instructions on reporting any possible cases of COVID-19 to senior managers and external authorities as required.

Massage therapists will wear a mask upon request, and clients can choose whether they require therapists to wear medical gloves.

After and before each client, cleaning and sanitising the therapy room with products which use only more than 70% Alcohol content to kill all germs and viruses, this applies to all public spaces, emphasising anti-bacterial and alcohol-based frequent cleaning on all contact surfaces.

Our cleaning products and protocols meet country-specific guidelines for approved effective use against viruses and bacteria. When cleaning therapy rooms, we pay particular attention to high-touch items. All therapy couches are disinfected after use, and laundry is changed between treatments and washed at high temperatures. We’ve also increased the frequency of air filter replacement, and fresh air exchange will be maximised.

We have changed to more disposable items, e.g. Couch covers, paper towels, disposable cups etc. However, when a client needs to be covered or kept warm during the treatment, our laundry company has checked and altered all of our wash processes to ensure all laundry will be thermally disinfected.

We perform temperature checks on all staff and clients. Anyone displaying a temperature over 38°C/100° will be asked to stay home for two weeks.