Artisa Spa Rewards Terms & Conditions

These terms govern the Artisa Spa Rewards programme and the Refer a Friend scheme (together, “the Programme”), run by Artisa Spa Limited (company number 10749964) and Artisa Spa & Beauty Ltd (company number 13381972), trading together as Artisa Spa, 359 High Road, Leyton, London E10 5NA. By joining or using the Programme you agree to them. They sit alongside our Terms & Conditions and Privacy Policy.

1. Joining

1.1. Membership is free and open to individuals aged 18 or over who have an Artisa Spa account. An account is created when you book or buy with us. You can see your points, tier and rewards at any time in your account.

1.2. One membership per person. Please keep your details accurate and up to date. Points are linked to the email address on your account.

2. Earning points from spending

2.1. You earn points on the amount you actually pay, after any discounts, whether you pay online or at reception:

Example: a Gold member who pays £50 for a treatment earns 60 points.

2.2. When points are added:

• Treatments: once you have attended the appointment and it has been paid for.
• Courses: once the course has been paid for and the 14-day cooling-off period has passed. You don’t earn points again when you use course sessions.
• Gift vouchers: the buyer earns points on the purchase. No points are earned on the part of a booking paid with a gift voucher.

2.3. No points are earned on the part of a booking paid with points, or on late-cancellation, late-rescheduling or no-show charges. If a payment is refunded, the points earned on it are removed.

3. Bonus points

3.1. You also receive:

• Welcome: 100 points, once, when you create your account.
• Birthday: 200 points on your birthday each year, if you have given us your date of birth.
• Sharing: 25 points the first time you share Artisa Spa on each social platform we support. The supported platforms and how to claim are shown in your account. Each platform counts once per person.

3.2. Bonus points can be spent like any other points, but they don’t count towards reaching or regaining a tier.

4. Tiers

4.1. Your tier depends on your qualifying points: points earned from spending under section 2 (not bonus points, and not referral rewards). Spending points never moves you down a tier.

4.2. Qualifying activity means attending a treatment (including a course session) or making a qualifying purchase. Signing in, receiving birthday points, and bookings you didn’t attend do not count as activity.

4.3. Moving down a tier. If you have no qualifying activity for six calendar months, you move down one tier: Platinum to Gold, or Gold to Ivory. If there is still no qualifying activity for a further six calendar months, you move down again, until you reach Ivory. We will remind you by email 30 days before any change. Moving down a tier does not remove any points from your balance.

4.4. Regaining a tier. After you move down, your progress is counted afresh from your latest move down, using only qualifying points earned since then:

• 300 new qualifying points take you to Gold;
• 750 new qualifying points in total take you to Platinum.

Regaining Gold does not restart this count. If you move down again later, the count restarts from that new date.

Example: a Platinum member moves down to Gold after six months without a visit. They need 750 new qualifying points to return to Platinum. A member who moves from Gold to Ivory needs 300 new qualifying points to return to Gold, then 750 new qualifying points in total for Platinum.

5. Spending points

5.1. Every 200 points is worth £5. You can use any number of points from 200 upwards, up to your balance and the amount due, with no percentage limit.

Example: 600 points take £15 off a booking.

5.2. Points can be used online or at reception, on treatments and courses. They can’t be used to buy gift vouchers, can’t be exchanged for cash, and can’t be used together with a promotional discount on the same booking.

5.3. If you cancel an appointment paid partly or fully with points with 24 hours’ notice or more, the points are returned to your account. A late cancellation or no-show forfeits the points used (see our Cancellation Policy).

6. When points expire

6.1. Points expire only through inactivity. If you have no qualifying activity (section 4.2) for 12 calendar months, half of your remaining points balance expires. This repeats after each further 12 calendar months without qualifying activity. We will remind you by email 30 days before any points expire, and upcoming changes are shown in your account.

Example: a member with 900 points and no qualifying activity for 12 months keeps 450 points.

6.2. Points expiry and tier changes are separate. Moving down a tier never removes points, and points expiring never changes your tier.

7. Refer a Friend

7.1. Members receive a personal referral code and link in their account.

7.2. Your friend gets £10 off their first treatment with us. They must be new to Artisa Spa and must register your referral (using your link or code) before they make their first booking; it can’t be added afterwards.

7.3. You receive a £10 credit once your friend has attended and paid for that first visit. Your credit is valid for six months.

7.4. Both rewards apply only if your friend’s first booking comes to £50 or more before their £10 is taken off. If it comes to less, neither reward is given. Your £10 credit can then be used on any booking, online or at reception, with no minimum spend. Referral rewards can’t be combined with other offers or with points, and can’t be exchanged for cash.

7.5. You may not refer yourself, use more than one account, or post your code or link on discount or coupon websites. We may withhold or reverse referral rewards if we reasonably believe the scheme is being misused.

8. Points from our previous scheme

8.1. When the Programme launched with our new website, valid points balances from our previous loyalty scheme were carried over at an equivalent value, and starting tiers were set from verified purchase history where our records supported it. The inactivity periods in sections 4.3 and 6.1 started afresh for every member on that launch day.

9. Your account

9.1. Points and rewards are personal to you. They can’t be sold, transferred, pooled or given to another person, and have no cash value.

9.2. We may suspend or close your membership, and cancel unused points and rewards, if you break these terms, misuse the Programme or behave inappropriately towards our team. Points and rewards are also lost if you close your account or if we end the Programme (section 10).

9.3. If you think your points balance is wrong, contact us within 60 days of the transaction and we will look into it.

10. Changes to or ending the Programme

10.1. We may change how points are earned, the value of rewards, tier levels or these terms. We will give members at least 30 days’ notice by email or on our website before any change that reduces the value of points you already hold.

10.2. We may end the Programme on at least 60 days’ notice, during which you can use your points.

11. Data

11.1. We use your name, email address, date of birth (if you give it), booking history and points activity to run the Programme, as described in our Privacy Policy. When a referral succeeds, we tell the referrer that a reward has been earned, but not who booked.

12. General

12.1. These terms are governed by the law of England and Wales. Your statutory rights are not affected.

Questions about the Programme: info@artisaspa.co.uk or 020 8558 8268.

Last updated: 1 November 2026